SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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前港姐楊美儀榮獲韓國委任國際顧問 首位華人女性獲殊榮


文章來源:星島頭條



Angela Yeung Appointed International Advisor by South Korea


Angela Yeung is once again being honored with the appointment to serve as an international advisor of Chungcheongbuk-do by the Chungcheongbuk-do Government of South Korea, recognizing and honoring her ongoing role in observing the contributions of South Korea to the beauty and skincare industry.

After becoming the first Chinese woman to be appointed an honorary ambassador by the Chungcheongbuk-do Government ten years ago, this is another prestigious, honorable appointment for her to carry on the mission towards international development.

The ceremony was held in the Ballroom of Cheongnamdae, which had been a presidential resort in the past and has been open to visitors since April of 2003. In the ceremony, the governor of Chungcheongbuk-do, Mr. Kim young-hwan, presented the certificate of appointment to Mei-yi Yeung. Ms. Yeung expressed her feelings of honor and excitement on becoming the first Chinese woman to have been awarded with the appointment and stated that she will undertake the responsibility and further embark on promoting cooperation and collaboration between Korea and Hong Kong, as well as internationally.

前港姐楊美儀榮獲韓國委任國際顧問 首位華人女性獲殊榮
文章来源:星岛头条Angela Yeung Appointed International Advisor by South KoreaAngela Yeung
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